Refund policy
Here’s your revised policy with a clear “no refunds” rule, while allowing a full refund only for defective items:
Return & Refund Policy
All sales are final. We do not accept returns or offer refunds for any reason other than receiving a defective, damaged, or incorrect item.
If you receive a defective or damaged product, you must contact us within 30 days of receiving your order at friendship0001@gmail.com, including clear proof such as photos or videos. Once the issue is reviewed and approved, we will process a full refund or send a replacement at no additional cost.
Items sent back to us without prior approval will not be accepted.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect. We will evaluate the issue and provide an appropriate solution.
Non-Returnable Items
We do not accept returns for any items, including but not limited to:
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Sale items
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Gift cards
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Personal care goods
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Custom or personalized products
Exchanges
We do not offer exchanges. If you wish to purchase a different item, please place a new order.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel your order within 14 days of delivery. However, this right does not apply to defective items policy, and returned items must meet eligibility requirements. Refunds will only be issued if the product is confirmed defective or incorrect.
Refunds (Defective Items Only)
Once your claim is approved, your refund will be processed to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or payment provider.
If you have any questions, feel free to contact us at friendship0001@gmail.com.
If you want, I can make a more legally strict version (for Shopify compliance) or a softer version to reduce customer disputes 👍